Terms of Service

Welcome to Lady D Kitchen. By creating an account or placing an order through this website, you agree to the following terms.

1. Who we are

Lady D Kitchen Catering Services ("we," "us," "our") operates the Lady D Kitchen website, providing home-style catering, branded merchandise (Laditop), and event catering. We prepare and deliver food in Abuja, Nigeria.

2. Orders and how they work

Orders placed on this website are order requests. An order is only confirmed once our staff have contacted you directly on WhatsApp and confirmed availability, pricing, and delivery details. Prices shown on the website are accurate at the time of browsing but may be reconfirmed at the point of order due to ingredient or logistics changes.

3. Payment

• Orders are paid in full at checkout. We do not take deposits and there is no balance due on delivery.
• Payment is processed online by Paystack, our payment provider. We never receive or store your card details — they go straight to Paystack.
• Your order is only confirmed once Paystack has confirmed the payment to us. If a payment is declined or fails, no order is created and you have not been charged.
• If you are ever asked for payment details by anyone claiming to be Lady D Kitchen, do not send money. Contact us directly to verify.

4. Delivery

• Delivery is available within our defined delivery zones in Abuja only. Delivery fees vary by zone and are shown before checkout.
• Some dishes require advance notice ("lead time") before they can be delivered — this is shown on the dish itself.
• Our dispatch rider will contact you directly by phone or message ahead of delivery.

5. Receipts

You will receive two receipts per order: a deposit receipt when your deposit is confirmed, and a final receipt when the balance is collected on delivery. Both are also saved to your account for your records.

6. Accounts

You may create an account using Facebook sign-in or an email address and password. You are responsible for keeping your login secure. You must be able to receive communication at the phone number and contact details you provide, as these are used to coordinate your order.

7. Reviews

You may leave a review only for an order that has been marked "Delivered/Paid" on your account. Reviews are moderated before appearing publicly and may be removed if they contain false claims, abusive language, or unrelated content.

8. Cancellations, refunds, and disputes

See our separate Refund & Dispute Policy, which forms part of these terms.

9. Changes to these terms

We may update these terms from time to time. Continued use of the website after changes are posted means you accept the updated terms.

10. Contact

For any questions about these terms, reach out to us via WhatsApp through the number provided on this website.