Privacy Policy

This policy explains what information Lady D Kitchen Catering Services collects when you use this website, and how it is used.

1. Information we collect

• Account information: name, email address, and (if you sign up via Facebook) the basic profile information Facebook provides.
• Order information: phone number, delivery location/zone, delivery date and time, items ordered, and any notes you provide.
• Event and Laditop inquiries: event type or item type, date needed, guest count or quantity, and contact details.
• Reviews: any rating or comment you submit, linked to your account and the relevant order.

2. How we use this information

• To process and coordinate your order or inquiry, including contacting you via WhatsApp or phone.
• To maintain your order history and receipts in your account.
• To assign deliveries to riders, who receive your name, phone number, and delivery address for that purpose only.
• To moderate and display reviews.
• To improve our menu, service zones, and offerings.

3. Sharing

• We do not sell or rent your personal information to third parties.
• We share your name, phone number, and delivery address with our delivery rider for the purpose of fulfilling your order.
• We share your information with service providers that help us run the website (database hosting, email delivery) under confidentiality obligations.
• We may disclose information if required by law.

4. What we will never do

• We will never post your payment or bank details anywhere, and we never ask for your bank details through any channel other than a direct WhatsApp conversation with our staff.
• We will never use your data for advertising targeting outside of standard Facebook/Instagram ad platform tools you may already interact with independently of us.

5. Where your information is stored

Your account and order information is stored in our database (hosted via Neon/Postgres) and our hosting infrastructure (Vercel). Information shared over WhatsApp is subject to WhatsApp's own privacy practices, not ours.

6. Your rights

You may request to see, correct, or delete your account information by contacting us via WhatsApp. Note that some order records may be retained for legitimate business record-keeping (for example, resolving a dispute) even after an account deletion request.

7. Cookies

This website uses cookies necessary for login sessions and for remembering your cart, delivery zone, and (with your consent) your delivery address. We do not use third-party tracking or advertising cookies beyond what Facebook/Instagram's own ad tools require if you arrived via an ad.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent version.

9. Contact

For privacy questions or requests, reach out via WhatsApp through the number provided on this website.